FAQS
Shipping and Order Questions
How much is shipping?
Shipping is calculated based on the items ordered, your location, and the speed of shipment.
When will my product arrive?
All orders will ship within a few days of the order being placed. Depending on location, your order should arrive within a week of your order being shipped.
Can I track my order?
Yes. We'll send you an email with your tracking information when your order is shipped.
What happens if my order doesn't show up?
If your order does not show up for whatever reason, please contact us at Info@fangsfilmgear.com with your name, address, purchase information and we will look into the matter with you to make sure you are taken care of.
If I order multiple products, will the orders combine into one shipment?
We will try our best to make sure multiple products are consolidated so that shipping is as convenient as possible.
What if I want to return my order or exchange it for something else?
Items will only be eligible for return/refund if they fall into one of the following categories:
I didn't receive a confirmation email, did my order go through?
Please make sure you check your spam/junk folder in your email, or, make sure you are checking the correct email account. If you still can not find your confirmation email, then contact us at info@fangsfilmgear.com and provide us with the following information:
Why is my credit card being declined?
The most common reason is that the card information was entered incorrectly. Please double check that you are submitting the correct information that is on the card. If the information is correct, we urge you to first contact your bank about the issue and they can get a hold of us if there is any issue on our end.
Can I use multiple coupon codes on one order?
Nope! Sorry, but we got kids to feed. Save that other coupon code for next time!
When will my card be charged for the order?
Your card will be charged as soon as your order is done being processed. At max this will take 10-15 mins.
How can I get in touch with you if I have a specific question?
Email us at: info@fangsfilmgear.com
Product Questions
Who makes your products?
All of our products are designed by the team at Release The Hounds and hand made in house by our family. For information on the materials used in our products, please visit the desired product page.
How much is shipping?
Shipping is calculated based on the items ordered, your location, and the speed of shipment.
When will my product arrive?
All orders will ship within a few days of the order being placed. Depending on location, your order should arrive within a week of your order being shipped.
Can I track my order?
Yes. We'll send you an email with your tracking information when your order is shipped.
What happens if my order doesn't show up?
If your order does not show up for whatever reason, please contact us at Info@fangsfilmgear.com with your name, address, purchase information and we will look into the matter with you to make sure you are taken care of.
If I order multiple products, will the orders combine into one shipment?
We will try our best to make sure multiple products are consolidated so that shipping is as convenient as possible.
What if I want to return my order or exchange it for something else?
Items will only be eligible for return/refund if they fall into one of the following categories:
- Item is damaged in transit
- Incorrect item is delivered
- Item is defective
I didn't receive a confirmation email, did my order go through?
Please make sure you check your spam/junk folder in your email, or, make sure you are checking the correct email account. If you still can not find your confirmation email, then contact us at info@fangsfilmgear.com and provide us with the following information:
- Your email address
- Your payment method - Paypal, or Credit Card. If payment is by credit card, please include the first and last name on the card as well as the last 4 digits of your card number. We will follow up with you as soon as possible.
Why is my credit card being declined?
The most common reason is that the card information was entered incorrectly. Please double check that you are submitting the correct information that is on the card. If the information is correct, we urge you to first contact your bank about the issue and they can get a hold of us if there is any issue on our end.
Can I use multiple coupon codes on one order?
Nope! Sorry, but we got kids to feed. Save that other coupon code for next time!
When will my card be charged for the order?
Your card will be charged as soon as your order is done being processed. At max this will take 10-15 mins.
How can I get in touch with you if I have a specific question?
Email us at: info@fangsfilmgear.com
Product Questions
Who makes your products?
All of our products are designed by the team at Release The Hounds and hand made in house by our family. For information on the materials used in our products, please visit the desired product page.
